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General Terms and Conditions

of Sailmotive Solutions UG (haftungsbeschränkt)

§ 1 Scope and definitions

(1) These General Terms and Conditions (GTC) apply to all contracts concluded by consumers and businesses with Sailmotive Solutions UG (haftungsbeschränkt) via our online shop https://www.sailmotive.de, in the version valid at the time of the order.

(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code, BGB). A business is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its trade, business or profession (Section 14 BGB).

(3) In relation to businesses, these GTC apply exclusively. Deviating terms of the business only become part of the contract if we expressly agree to them in text form.

§ 2 Contracting party, conclusion of contract, contract text, contract language

(1) Your contracting party is Sailmotive Solutions UG (haftungsbeschränkt), represented by its managing director Björn Oliver Wiegel, Nordstraße 13A, 38106 Braunschweig, Germany, registered with the Local Court (Amtsgericht) of Braunschweig under HRB 212283, VAT ID DE454914182.

(2) The presentation of products in the online shop is not a legally binding offer but an invitation to place an order.

(3) The ordering process comprises the following steps:

  • selecting the goods and, where applicable, their version, and adding them to the cart
  • reviewing the cart and proceeding to checkout
  • ordering as a guest or logging in with a customer account
  • entering or checking the billing and delivery address and choosing the shipping method
  • choosing the payment method
  • placing the binding order by clicking the final order button

(4) Until you click the final order button, you can check and correct your entries at any time using your browser's back function or the editing options in the ordering process, or cancel the ordering process by closing your browser. By clicking the order button you submit a binding offer.

(5) We confirm receipt of your order without delay by email (order confirmation). With this email we accept your offer, and the contract is thereby concluded.

(6) We store the contract text. You will receive the order details by email with the order confirmation. You can access and save these GTC at any time at https://www.sailmotive.de/agb. If you have a customer account, you can also view your orders there.

(7) The contract language is German. The English version of these GTC is provided for information only; only the German version is legally binding.

§ 3 Prices, shipping costs, payment

(1) All prices are final prices and include statutory VAT. Shipping costs, if any, are added and are shown in the shop and during the ordering process.

(2) You can pay by advance payment (bank transfer), PayPal or SEPA direct debit.

(3) With advance payment, you pay the purchase price without delay after conclusion of the contract to the bank account stated in the order confirmation. We ship the goods after receipt of payment.

(4) With SEPA direct debit, we collect the invoice amount from your account after conclusion of the contract. The period for advance notice (pre-notification) is shortened to one day. If a direct debit is returned for reasons for which you are responsible, you bear the resulting bank charges.

(5) Payments via PayPal are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. in accordance with its terms of use.

§ 4 Delivery, transfer of risk

(1) We deliver within Germany only. Alternatively, you can collect the goods in Remlingen by appointment.

(2) Unless stated otherwise in the product description, all items are ready for immediate dispatch and will be delivered within 7 working days. With advance payment, the period begins on the day after the payment order is given to the transferring bank; with all other payment methods, on the day after conclusion of the contract. If the period ends on a Saturday, Sunday or public holiday at the place of delivery, it ends on the next working day.

(3) For consumers, the risk of accidental loss and accidental deterioration of the goods passes to you only upon handover, even in the case of shipment. For businesses, the risk passes upon handover to the carrier.

§ 5 Retention of title

(1) The goods remain our property until paid in full.

(2) Businesses may resell goods subject to retention of title in the ordinary course of business. They hereby assign to us all resulting claims in the amount of the invoice; we accept the assignment.

§ 6 Right of withdrawal for consumers

Consumers have a right of withdrawal in accordance with the following provisions. Businesses have no statutory right of withdrawal.

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Sailmotive Solutions UG (haftungsbeschränkt), Nordstraße 13A, 38106 Braunschweig, Germany, telephone +49 1512 9654416, email bjoern.wiegel@sailmotive.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://www.sailmotive.de/widerruf. If you use this online function, we will send you without delay, on a durable medium (e.g. by email), an acknowledgement of receipt with information on the content of the withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the instructions on withdrawal

§ 7 Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Sailmotive Solutions UG (haftungsbeschränkt), Nordstraße 13A, 38106 Braunschweig, Germany, email bjoern.wiegel@sailmotive.de:

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

§ 8 Statutory warranty (liability for defects)

(1) The statutory provisions on liability for defects apply. For consumers, claims for defects become time-barred two years after delivery of the goods. Exercising these rights is free of charge for you.

(2) For businesses, claims for defects become time-barred one year after delivery of the goods; we may choose between repair and replacement. This does not apply to claims for damages under § 9, in the case of fraudulent concealment of a defect, to claims under a guarantee, or to recourse claims under Sections 445a, 445b and 478 BGB.

(3) Merchants must inspect the goods without delay after delivery in accordance with Section 377 of the German Commercial Code (HGB) and notify us of any recognisable defects without delay; otherwise the goods are deemed approved in that respect.

(4) Items marked as B-stock are new but deviate from the usual quality in the points stated in the item description. These deviations do not constitute a defect if they have been agreed; for consumers only if you were specifically informed of them before ordering and the deviation was expressly and separately agreed. In all other respects, full statutory liability for defects also applies to B-stock.

§ 9 Liability

(1) We are liable without limitation for intent and gross negligence, for damage resulting from injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee we have given.

(2) In the event of a slightly negligent breach of an essential contractual obligation, our liability is limited to the foreseeable damage typical for the contract. Essential contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely.

(3) Otherwise, our liability for slight negligence is excluded.

§ 10 Guarantees

In addition to your statutory rights, we, Sailmotive Solutions UG (haftungsbeschränkt), Nordstraße 13A, 38106 Braunschweig, Germany, grant the following guarantees.

(1) 30-day money-back guarantee

  • Content: You can return the goods within 30 days of receipt without giving any reason and will be refunded the purchase price you paid. Shipping costs are not refunded.
  • Goods covered: all products manufactured by Sailmotive, in particular sanding supports and accessories. Goods from other manufacturers, for example sanders, abrasives and protective equipment, only if they are not recognisably used.
  • Condition: The goods must be complete and undamaged. For our own products, signs of normal use do not affect the guarantee.
  • Costs: You bear the cost of returning the goods. We refund the purchase price within 14 days of receiving and inspecting the goods, using the original means of payment.
  • Territorial scope: deliveries within Germany, for consumers and businesses.
  • How to claim: Contact us within the 30 days, stating your invoice number, by email to support@sailmotive.de or by telephone on +49 1512 9654416. We will then send you the return information.

(2) Extended guarantee for the BoatBuilder sanding support

  • Content: For the BoatBuilder sanding support, we offer, as the manufacturer, an extended guarantee for an additional charge. If a part of the sanding support breaks during the guarantee period in the course of intended use, or a malfunction occurs, for example a loss of spring force, we remedy this by replacing the part or by repair, at our discretion. Many parts are 3D-printed and easy to replace yourself; in that case we send you the spare part.
  • Duration: four years in total from delivery, i.e. two years beyond the statutory warranty period.
  • Costs: We bear the costs of spare parts, labour and shipping.
  • Not covered: damage caused by accidents or external impact, for example dropping or knocks, by use contrary to the operating instructions, or by your own modifications.
  • Territorial scope: deliveries within Germany, for consumers and businesses.
  • How to claim: Contact us, stating your invoice number and a short description of the fault, by email to support@sailmotive.de or by telephone on +49 1512 9654416. We will agree the next steps with you, for example sending spare parts or returning the sanding support to us.

(3) Your statutory rights

If the goods are defective, you have the statutory rights under § 8. Exercising them is free of charge. These rights, as well as your right of withdrawal, are not restricted by the guarantees; you can assert them regardless of whether you make use of a guarantee.

§ 11 Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is Braunschweig.

§ 13 Customer service

Our customer service for questions, complaints and claims is available on working days from 9:00 a.m. to 5:00 p.m.: telephone +49 1512 9654416, email support@sailmotive.de.

Last updated: October 2026